By Ruiqi Chen, Editor at LinkedIn News Can generative artificial intelligence really help workers? A new study from Stanford and MIT has found that AI tools like chatbots can make low-skilled and entry-level employees in fields like customer service up to 14% more productive. The finding challenges the “prevailing” idea that automation will negatively affect low-skilled workers, Bloomberg writes, and shows that AI may actually help narrow the gap between highly skilled and lower skilled staff. Eventually, these tools could change the way organizations compensate their employees and the relationships between managers and their teams. The study is the first of its kind to be conducted outside of a laboratory environment, and it involved thousands of customer support agents at a Fortune 500 company over the course of a year. AI tools were less beneficial to highly skilled workers or high performers, the research found, and some even found the AI’s suggestions to be a distraction.